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Quality of Service
Learn about the quality of service framework for the ports sector
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Why does Ports of Jersey report on quality of service?
As the sole provider of airport, harbour and marina services, Ports of Jersey is subject to economic regulation, including quality of service standards. These standards align with international best practice to ensure consumer outcomes comparable to those in competitive markets.
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What is the background to the current quality of service framework?
The framework was introduced in 2018 to establish a baseline for quality of service following Ports of Jersey's incorporation. It applies to services at the airport, harbours and marinas.
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What areas are measured?
Customer complaints are monitored across all three areas
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How often is the framework reviewed?
The framework is periodically reviewed to ensure it remains suitable. Although it supports the broader price control framework for Ports of Jersey, the two are not formally linked.
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Where can I find the most recent reports?
The quality of service reports for 2024 can be accessed here: Quality of Service Reporting 2024.
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Previous quality of service reports
Quality of Service Reporting 2024
Quality of Service Reporting 2024 Q1
Quality of Service Reporting 2024 Q1 Infographic
Quality of Service Reporting 2024 Q2
Quality of Service Reporting 2024 Q2 Infographic
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Quality of Service Reporting 2023
Quality of Service Reporting 2023 Q1
Quality of Service Reporting 2023 Q1 Infographic
Quality of Service Reporting 2023 Q2
Quality of Service Reporting 2023 Q2 Infographic
Quality of Service Reporting 2023 Q3
Quality of Service Reporting 2023 Q3 Infographic
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Quality of Service Reporting 2022
Quality of Service Reporting 2022 Q1
Quality of Service Reporting 2022 Q1 Infographic
Quality of Service Reporting 2022 Q2
Quality of Service Reporting 2022 Q2 Infographic
Quality of Service Reporting 2022 Q3
Quality of Service Reporting 2022 Q3 Infographic
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Quality of Service Reporting 2021
Quality of Service Reporting 2021 Q2
Quality of Service Reporting 2021 Q2 Infographic
Quality of Service Reporting 2021 Q4
Quality of Service Reporting 2021 Q4 Infographic
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Quality of Service Reporting 2020 (suspended due to Covid-19 pandemic)
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Quality of Service Reporting 2019
Quality of Service Reporting 2019 Q1
Quality of Service Reporting 2019 Q1 Infographic
Quality of Service Reporting 2019 Q2
Quality of Service Reporting 2019 Q2 Infographic
Quality of Service Reporting 2019 Q3
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Quality of Service Reporting 2018
Quality of Service Reporting 2018 Q1
Quality of Service Reporting 2018 Q2
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