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Postal Services

We are responsible for the economic regulation of the postal sector. This is focused on letters and includes oversight of the universal service delivered by Jersey Post Limited (Jersey Post).

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What the JCRA does:

Licenses providers of postal services in Jersey

Sets and reports on the quality of service standards expected from Jersey Post

Oversees the universal service delivered by Jersey Post, ensuring all consumers have access to basic postal services at an expected service level

Works with Government and postal stakeholders to share information on cross-cutting issues relevant to the postal sector

Investigates potential breaches of the Law and Licence conditions, including anti-competitive conduct

What the JCRA doesn't do:

Regulate parcel delivery and there are many different parcel delivery operators in Jersey

Set the rules for international mail traffic, these are set by the Universal Postal Union

Approve proposed increases to the price of Jersey Post’s letter services

Our primary role is to ensure postal services are provided, so as to satisfy all current and prospective demand.

Our work is carried out under the Postal Services (Jersey) Law 2004.


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Legal and Policy Framework
Overview and links to key legislation and policy documents
Learn more
012 3D
Licences in Issue
Overview and details of all licences currently in issue
Learn more
002 3D
Quality of Service
Overview of the quality of service regime for Jersey Post
Learn more
050 3D
Make a Postal Services Complaint
Overview of the process to make a complaint
Learn more

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