Postal Services

We are responsible for the economic regulation of the postal sector. This is focused on letters and includes oversight of the universal service delivered by Jersey Post Limited (Jersey Post)

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What the JCRA does:

We license providers of postal services in Jersey

We set and report on the quality of service standards expected from Jersey Post

We oversee the universal service delivered by Jersey Post, ensuring all consumers have access to basic postal services at an expected service level

We work with Government and postal stakeholders to share information on cross-cutting issues relevant to the postal sector

We investigate potential breaches of the Law and Licence conditions, including anti-competitive conduct

What the JCRA doesn't do:

We do not regulate parcel delivery and there are many different parcel delivery operators in Jersey

We do not set the rules for international mail traffic, these are set by the Universal Postal Union

We do not approve proposed increases to the price of Jersey Post’s letter services

Our primary role is to ensure postal services are provided, so as to satisfy all current and prospective demand.

Our work is carried out under the Postal Services (Jersey) Law 2004.

In the section

Legal and Policy Framework

Overview and links to key legislation and policy documents

Learn more

Licences in issue

Overview and details of all licences currently in issue

Learn more

Quality of Service

Overview of the quality of service regime for Jersey Post

Learn more

Make a complaint

Find out more about how to make a complaint

Make a postal services complaint