T-036 Calling Line Identity Review

Media Release

T-036 CLI Review - Final Notice Press Release (Jun 2023)

08/06/2023

Publication

T-036 CLI Review - Statutory Final Notice

25/05/2023

Calling Line Identification or CLI provides important protection to Islanders by allowing them to see the number of a caller before deciding to answer or not. Advancing technology makes it easier for fraudsters to change the number presented, persuading people to answer and potentially disclose personal information such as bank details, which can lead to both financial loss and emotional harm. To help combat this type of fraud, we have consulted on introducing a CLI regulation and supplementary guidance for telecoms operators. This process is now complete, with the Final Notice amending local Class II and Class III telecoms licences to contain the new licence condition issued alongside supplementary CLI guidance. Links to the Final Notice and associated consultation responses are shown below.

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Supporting documents

CLI Review - Amended Initial Notice Response (Airtel)

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Modified Jersey Airtel Class II Licence - Non-Confidential

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Modified Clear Class II Licence

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Modified Homenet Class II Licence

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Modified JT Class III Licence - Non-Confidential

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Modified Newtel Class II Licence

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Modified Sure Class II Licence - Non-Confidential

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Publication

T-036 CLI Review - Final Guidance

25/05/2023

Calling Line Identification or CLI provides important protection to Islanders by allowing them to see the number of a caller before deciding to answer or not. Advancing technology makes it easier for fraudsters to change the number presented, persuading people to answer and potentially disclose personal information such as bank details, which can lead to both financial loss and emotional harm. To help combat this type of fraud, we have consulted on introducing a CLI regulation and supplementary guidance for telecoms operators. This process is now complete, with the Final Notice amending local Class II and Class III telecoms licences to contain the new licence condition issued alongside supplementary CLI guidance. Links to the final Guidance and associated consultation responses are shown below.

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Supporting documents

CLI Review - Draft Guidance Response (Airtel)

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CLI Review - Draft Guidance Consultation Response (JT)

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CLI Review - Draft Guidance Consultation Response (Sure)

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Publication

T-036 CLI Review - Amended Statutory Initial Notice

03/04/2023

We are progressing the development of a new licence condition setting out specific expectations on providing CLI (calling line identity) to Islanders and how telecoms operators should handle calls that may contain fraudulent CLI. The document linked below contains information on an amended statutory Initial Notice explaining intentions to modify a previous Initial Notice following feedback received through a related consultation. Feedback on the amended statutory Initial Notice is welcome before the closing date shown on this page, with information on how to respond contained in the linked document.

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Publication

T-036 CLI Review - Draft Guidance for Consultation

05/01/2023

Calling Line Identity (CLI) facilities provide Islanders with important protection against telecoms-based fraud by allowing them to see the number of the person calling before deciding to answer or not. We are presently strengthening protection against the potential misuse of CLI by adding a new condition to licences of local telecoms operators clarifying expectations on the provision of CLI and what should be done with calls that may contain fraudulent CLI. We have created Guidance to help telecoms operators understand and implement the new licence condition. A document containing the draft version of the proposed Guidance is available below, for review and comment before we issue a final version.

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Publication

T-036 CLI Review - Case Update Information Note (Sep 2022)

26/09/2022

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Publication

T-036 CLI Review - Non-statutory Final Decision

27/04/2022

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Supporting documents

Calling Line Identity Review - Draft Decision Reponse (Airtel)

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Calling Line Identity Review - Draft Decision Response (Homenet)

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Calling Line Identity Review - Draft Decision Response (JT)

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Calling Line Identity Review - Draft Decision Response (Sure)

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Publication

T-036 CLI Review - Statutory Initial Notice

27/04/2022

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Publication

T-036 CLI Review - Non-statutory Draft Decision

23/11/2021

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Supporting documents

CLI Review - Call for Information Reponse (Airtel)

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CLI Review - Call for Information Reponse (JOIC)

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CLI Review - Call for Information Reponse (JT)

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CLI Review - Call for Information Reponse (Newtel)

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CLI Review - Call for Information Reponse (Sure)

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Media Release

T-036 CLI Review - Non-statutory Draft Decision Press Release

23/11/2021

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Publication

T-036 CLI Review - FAQs

11/08/2021

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Publication

T-036 CLI Review - Call for Information

11/08/2021

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Supporting documents

CLI Review - Call for Information Press Release

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